.page-faq {
  background: var(--ink);
  color: var(--paper);
  font-family: var(--font-body);
}

.page-faq h2,
.page-faq h3 {
  font-family: var(--font-display);
}

.page-faq section[id] {
  scroll-margin-top: 88px;
}

.page-faq .panel {
  padding: 0;
}

.page-faq .faq-section {
  padding: 52px 0;
}

/* ============ 首屏 ============ */
.page-faq .faq-hero {
  position: relative;
  padding: 26px 0 44px;
  background:
    radial-gradient(880px 420px at 88% -12%, rgba(215, 38, 61, .32), transparent 62%),
    radial-gradient(560px 360px at -8% 108%, rgba(24, 224, 216, .13), transparent 70%),
    var(--ink);
  overflow: hidden;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  left: 0;
  right: 0;
  bottom: 0;
  height: 12px;
  background: repeating-linear-gradient(115deg, var(--red) 0 20px, transparent 20px 40px);
  opacity: .5;
}

.page-faq .faq-hero__grid {
  display: grid;
  gap: 30px;
  align-items: start;
}

.page-faq .crumbs {
  margin-bottom: 14px;
}

.page-faq .crumbs ol {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 4px;
  margin: 0;
  padding: 0;
  list-style: none;
  font-size: 13px;
}

.page-faq .crumbs a {
  color: var(--steel);
  text-decoration: none;
}

.page-faq .crumbs a:hover {
  color: var(--gold);
}

.page-faq .crumbs li[aria-current] a,
.page-faq .crumbs li:last-child {
  color: var(--paper);
}

.page-faq .crumbs li + li::before {
  content: "/";
  margin-right: 8px;
  color: var(--line-strong);
}

.page-faq .faq-hero h1 {
  margin: 8px 0 0;
  font-family: var(--font-display);
  font-size: clamp(32px, 7.2vw, 54px);
  line-height: 1.06;
  letter-spacing: -.02em;
  font-weight: 700;
}

.page-faq .faq-hero h1 em {
  font-style: normal;
  color: var(--gold);
  box-shadow: inset 0 -.26em 0 rgba(242, 183, 5, .16);
}

.page-faq .faq-hero .lead {
  margin: 16px 0 0;
  max-width: 36em;
  font-size: 17px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .faq-hero__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 12px;
  margin-top: 24px;
}

.page-faq .faq-hero__stats {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-top: 28px;
  padding-top: 22px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-stat__value {
  display: block;
  font-family: var(--font-num);
  font-size: clamp(21px, 4.6vw, 30px);
  line-height: 1.1;
  color: var(--gold);
}

.page-faq .faq-stat__unit {
  margin-left: 2px;
  font-size: 13px;
}

.page-faq .faq-stat__label {
  display: block;
  margin-top: 6px;
  font-size: 13px;
  line-height: 1.5;
  color: var(--steel);
}

.page-faq .faq-hero__aside {
  display: grid;
  gap: 12px;
}

.page-faq .faq-shot {
  position: relative;
}

.page-faq .faq-shot img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

.page-faq .faq-shot__corner {
  position: absolute;
  right: 10px;
  bottom: 10px;
  padding: 6px 10px;
  background: rgba(11, 27, 43, .88);
  border-left: 3px solid var(--cyan);
  font-family: var(--font-num);
  font-size: 12px;
  letter-spacing: .06em;
  color: var(--paper);
}

.page-faq .faq-hero__pulse {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 10px;
}

.page-faq .faq-hero__pulse .tile {
  padding: 13px 15px;
  background: var(--board);
  border: 1px solid var(--line);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 12px), calc(100% - 12px) 100%, 0 100%);
}

.page-faq .faq-hero__pulse .tile--live {
  border-top: 3px solid var(--cyan);
}

.page-faq .faq-hero__pulse .tile--gold {
  border-top: 3px solid var(--gold);
}

.page-faq .faq-hero__pulse .tile__label {
  display: block;
  font-size: 12px;
  letter-spacing: .08em;
  color: var(--steel);
}

.page-faq .faq-hero__pulse .tile__value {
  display: block;
  margin-top: 5px;
  font-family: var(--font-num);
  font-size: 16px;
  color: var(--paper);
}

/* 步骤导航条 */
.page-faq .faq-jump {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 32px;
  padding-top: 20px;
  border-top: 1px solid var(--line);
}

.page-faq .faq-jump a {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 9px 15px;
  background: var(--board);
  border: 1px solid var(--line);
  color: var(--paper);
  font-size: 14px;
  text-decoration: none;
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 10px), calc(100% - 10px) 100%, 0 100%);
  transition: background .18s ease, border-color .18s ease, color .18s ease;
}

.page-faq .faq-jump__no {
  font-family: var(--font-num);
  font-size: 12px;
  color: var(--gold);
}

.page-faq .faq-jump a:hover {
  background: var(--red);
  border-color: var(--red);
  color: #fff;
}

.page-faq .faq-jump a:hover .faq-jump__no {
  color: #fff;
}

.page-faq .faq-jump a:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 2px;
}

/* ============ 01 场景速查 ============ */
.page-faq .faq-scenes {
  background: var(--ink);
}

.page-faq .faq-scenes__grid {
  display: grid;
  gap: 24px;
  margin-top: 30px;
}

.page-faq .faq-counter {
  background: var(--board);
  border: 1px solid var(--line-strong);
  border-top: 4px solid var(--red);
  padding: 18px 18px 20px;
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 18px), calc(100% - 18px) 100%, 0 100%);
}

.page-faq .faq-counter__title {
  margin: 0 0 14px;
  font-family: var(--font-num);
  font-size: 12px;
  letter-spacing: .16em;
  color: var(--gold);
}

.page-faq .faq-counter__list {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 2px;
}

.page-faq .faq-counter__list li {
  display: flex;
  align-items: baseline;
  gap: 10px;
  padding: 9px 0;
  border-bottom: 1px dashed var(--line);
  font-size: 15px;
  line-height: 1.5;
}

.page-faq .faq-counter__list li:last-child {
  border-bottom: 0;
}

.page-faq .faq-counter__no {
  font-family: var(--font-num);
  font-size: 13px;
  color: var(--card-yellow);
  flex: 0 0 auto;
}

.page-faq .faq-counter__hint {
  margin: 16px 0 0;
  padding-top: 14px;
  border-top: 1px solid var(--line);
  font-size: 13px;
  line-height: 1.65;
  color: var(--steel);
}

.page-faq .faq-cases {
  display: grid;
  gap: 10px;
}

.page-faq .faq-cases .fold__head {
  display: flex;
  align-items: center;
  gap: 10px;
  width: 100%;
  text-align: left;
  font-size: 16px;
  font-weight: 700;
}

.page-faq .faq-case__no {
  font-family: var(--font-num);
  font-size: 13px;
  color: var(--gold);
}

.page-faq .faq-cases .fold__body p {
  margin: 0 0 10px;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .faq-cases .fold__body p:last-child {
  margin-bottom: 0;
}

.page-faq .faq-cases .fold__body strong {
  color: var(--cyan);
  font-weight: 600;
}

/* ============ 02 反馈材料 ============ */
.page-faq .faq-submit {
  background: var(--board);
}

.page-faq .faq-steps {
  display: grid;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-step {
  position: relative;
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 14px;
  padding: 18px 18px 18px 20px;
  background: rgba(11, 27, 43, .62);
  border: 1px solid var(--line);
  border-left: 4px solid var(--gold);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 14px), calc(100% - 14px) 100%, 0 100%);
  transition: border-left-color .2s ease, transform .2s ease;
}

.page-faq .faq-step:hover {
  border-left-color: var(--cyan);
  transform: translateY(-2px);
}

.page-faq .faq-step__no {
  font-family: var(--font-num);
  font-size: 24px;
  line-height: 1;
  color: var(--gold);
}

.page-faq .faq-step h3 {
  margin: 0 0 8px;
  font-size: 19px;
  letter-spacing: -.01em;
}

.page-faq .faq-step p {
  margin: 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .faq-submit__note {
  margin: 24px 0 0;
  font-size: 14px;
  line-height: 1.75;
  color: var(--ink-soft);
}

/* ============ 03 状态回执 ============ */
.page-faq .faq-receipt {
  background: var(--ink);
}

.page-faq .faq-receipt__grid {
  display: grid;
  gap: 26px;
  margin-top: 30px;
}

.page-faq .faq-receipt__list {
  display: grid;
  gap: 10px;
}

.page-faq .faq-receipt__card {
  padding: 16px 18px;
  background: var(--board);
  border: 1px solid var(--line);
  border-left: 3px solid var(--steel);
}

.page-faq .faq-receipt__card:hover {
  border-left-color: var(--red);
}

.page-faq .faq-receipt__card h3 {
  margin: 10px 0 6px;
  font-size: 17px;
  letter-spacing: -.01em;
}

.page-faq .faq-receipt__card p {
  margin: 0;
  font-size: 14.5px;
  line-height: 1.75;
  color: var(--ink-soft);
}

.page-faq .faq-receipt__media {
  position: relative;
}

.page-faq .faq-receipt__media img {
  display: block;
  width: 100%;
  height: auto;
  object-fit: cover;
}

/* ============ 04 账号与设备 ============ */
.page-faq .faq-account {
  background: var(--board);
}

.page-faq .faq-guard {
  display: grid;
  gap: 12px;
  margin-top: 28px;
}

.page-faq .faq-guard__card {
  position: relative;
  padding: 20px 18px;
  background: rgba(11, 27, 43, .6);
  border: 1px solid var(--line);
  border-top: 3px solid var(--red);
  clip-path: polygon(0 0, 100% 0, 100% calc(100% - 14px), calc(100% - 14px) 100%, 0 100%);
}

.page-faq .faq-guard__card--paper {
  background: var(--paper);
  border-color: rgba(11, 27, 43, .12);
  border-top-color: var(--gold);
  color: var(--ink);
}

.page-faq .faq-guard__no {
  display: block;
  margin-bottom: 10px;
  font-family: var(--font-num);
  font-size: 12px;
  letter-spacing: .14em;
  color: var(--gold);
}

.page-faq .faq-guard__card h3 {
  margin: 0 0 8px;
  font-size: 18px;
  letter-spacing: -.01em;
}

.page-faq .faq-guard__card p {
  margin: 0;
  font-size: 15px;
  line-height: 1.78;
  color: var(--ink-soft);
}

.page-faq .faq-guard__card--paper p {
  color: rgba(11, 27, 43, .78);
}

.page-faq .faq-guard__card .link {
  color: var(--red);
  font-weight: 600;
}

/* ============ 05 人工客服 ============ */
.page-faq .faq-service {
  background:
    linear-gradient(180deg, rgba(215, 38, 61, .14), transparent 40%),
    var(--ink);
}

.page-faq .faq-service__grid {
  display: grid;
  gap: 20px;
  margin-top: 28px;
}

.page-faq .faq-service__panel {
  padding: 22px 20px;
  background: var(--board);
  border: 1px solid var(--line);
  border-top: 4px solid var(--gold);
}

.page-faq .faq-service__panel--red {
  border-top-color: var(--red);
}

.page-faq .faq-service__panel h3 {
  margin: 0 0 16px;
  font-size: 20px;
  letter-spacing: -.01em;
}

.page-faq .faq-service__list,
.page-faq .faq-service__contact {
  margin: 0;
  padding: 0;
  list-style: none;
  display: grid;
  gap: 12px;
}

.page-faq .faq-service__list li,
.page-faq .faq-service__contact li {
  display: grid;
  gap: 4px;
  padding-bottom: 12px;
  border-bottom: 1px dashed var(--line);
}

.page-faq .faq-service__list li:last-child,
.page-faq .faq-service__contact li:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.page-faq .faq-service__key {
  font-family: var(--font-num);
  font-size: 12px;
  letter-spacing: .12em;
  color: var(--steel);
}

.page-faq .faq-service__val {
  font-size: 15.5px;
  line-height: 1.6;
  color: var(--paper);
}

.page-faq .faq-service__contact .link {
  font-family: var(--font-num);
  font-size: 16px;
  color: var(--cyan);
  text-decoration: none;
  word-break: break-all;
}

.page-faq .faq-service__contact .link:hover {
  color: var(--gold);
}

.page-faq .faq-service__contact .link:focus-visible {
  outline: 2px solid var(--cyan);
  outline-offset: 3px;
}

.page-faq .faq-service__note {
  margin: 18px 0 0;
  padding: 12px 14px;
  background: rgba(228, 87, 46, .14);
  border-left: 3px solid var(--card-red);
  font-size: 14px;
  line-height: 1.7;
  color: var(--ink-soft);
}

.page-faq .faq-service__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
  margin-top: 18px;
}

/* ============ 响应式 ============ */
@media (min-width: 620px) {
  .page-faq .faq-section {
    padding: 68px 0;
  }

  .page-faq .faq-steps,
  .page-faq .faq-guard {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (min-width: 900px) {
  .page-faq .faq-hero {
    padding: 34px 0 54px;
  }

  .page-faq .faq-hero__grid {
    grid-template-columns: 1.04fr .96fr;
    gap: 44px;
  }

  .page-faq .faq-scenes__grid {
    grid-template-columns: .78fr 1.22fr;
    gap: 34px;
    align-items: start;
  }

  .page-faq .faq-counter {
    position: sticky;
    top: 92px;
  }

  .page-faq .faq-receipt__grid {
    grid-template-columns: 1.18fr .82fr;
    gap: 32px;
    align-items: start;
  }

  .page-faq .faq-guard {
    grid-template-columns: repeat(3, minmax(0, 1fr));
  }

  .page-faq .faq-service__grid {
    grid-template-columns: 1fr 1fr;
    gap: 24px;
  }
}

@media (min-width: 1100px) {
  .page-faq .faq-hero__grid {
    gap: 56px;
  }

  .page-faq .faq-section {
    padding: 78px 0;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-jump a,
  .page-faq .faq-step {
    transition: none;
  }

  .page-faq .faq-step:hover {
    transform: none;
  }
}
<<<END>>>